Before discussing some of the challenges and opportunities for you to better understand your adoption, utilization and potential savings for your Salesforce investments, it’s important to recognize that for most customers, their relationship with Salesforce is positive, mutually beneficial and mission critical, meaning most customers will not consider another CRM solution for the foreseeable future. Many procurement professionals and executives will ask, “Can’t we shop this out?” Even if another option is considered (some customers are using Microsoft Dynamics ERP and have migrated to the Microsoft CRM solution) and works great for them. But for most customers, the migration plan…
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